Every Student will receive travel insurance with an ID card. Students will need to review their documents and familiarize themselves with their content and regulations. Student traveler’s insurance is for accident and sickness only, no pre-existing conditions are covered!
If a Student needs to seek non-emergency care, they should NOT go to the Emergency Room (ER) as this is designed to be only used in emergency situations. Students should instead visit an urgent care provider or local doctor who will be able to assist them with their medical needs. Students need to call IMG prior to receiving any treatment. Seven Corners will assist in locating a provider. Or, Students can visit the online provider search tool
Students can download a copy of the claim form from the Student zone and submit it with their itemized receipts to:
International Medical Group, Inc.
P.O. Box 9162
Farmington Hills, MI 48333-9162
For faster processing, AWA recommends scanning and emailing claim forms and other claim documents.
If a Student needs to seek emergency care for any reason, they will need to visit the nearest Emergency Room (ER), or call the emergency services (dial 9-1-1 in the USA) for immediate treatment. It is also important to make sure they contact IMG, as soon as possible, if they have been hospitalized. Providers can be located online by visiting: https://www.envisageglobalinsurance.com/student-zone/awa-img/treatment.php
When seeking medical care, Students will need to use the following guidelines to submit their claims to the insurance company:
Inside the USA - If Students have sought treatment from an in-network provider, and provided their insurance ID card at the time of treatment, they should be able to bill the IMG claims team directly with no payment up front.
If Students have received any medical bills after treatment or paid for any services up front to a provider, they will need to complete a claim form and email these documents to the claims email for processing.
Prescription Medications – Any medications that Students have been prescribed, will need to be paid for at the time of purchase and added to any claims they are submitting.